Refund policy

Return & Refund Policy

Because Essentially Yours offers personal care, body care, hair care, beard care, lip care, perfume oil, cologne oil, and other hygiene-related products, all sales are final. We do not accept returns, refunds, or exchanges for change of mind, scent preference, ordering the wrong item, or other personal preference reasons.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 calendar days of delivery so we can review the issue. Please include your order number, a description of the problem, and clear photos of the item and packaging, when applicable.

If you received an incorrect item and a return is required, the product must remain unopened, unused, and in its original packaging. Items that have been opened or used are not eligible for return unless the reported issue involves a defect or damage that could not reasonably be identified without opening the product.

For health and hygiene reasons, opened or used personal care, body care, hair care, beard care, lip care, perfume oil, cologne oil, and other hygiene-related products cannot be returned or exchanged.

Fragrance preferences are personal and may vary from person to person. We do not accept returns, refunds, or exchanges because a customer does not like a scent after purchase.

Once your claim has been reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the issue was caused by an error on our part or the order arrived damaged or defective.

If a return is required because of an error on our part, we will provide instructions for the return. Customers will not be responsible for return shipping costs when the return is due to an incorrect, damaged, or defective item.

Please inspect your order as soon as it arrives. Essentially Yours reserves the right to deny claims submitted after the 7-day reporting period or claims that cannot reasonably be verified.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed, prepared, or shipped, it cannot be canceled.

Contact Us

If you have a question or need to report an issue with your order, please contact Essentially Yours using the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.