Shipping policy

Shipping Policy

Thank you for shopping with Essentially Yours. We take care in preparing and packaging each order so that your products arrive safely and ready to enjoy.

Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Please note that processing time is separate from shipping transit time. During new product launches, holidays, promotions, or periods of higher order volume, processing may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to provide an update.

Shipping Rates

Current shipping options include:

Standard Shipping: $6

Free Standard Shipping: Available on qualifying orders of $50 or more.

Express Shipping: $15 when available for your order and shipping destination.

Available shipping methods and final shipping charges will be displayed at checkout.

Shipping & Delivery Times

Shipping time begins after your order has been processed and transferred to the shipping carrier.

Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, transportation disruptions, or other circumstances outside of our control may affect delivery times.

Selecting Express Shipping speeds up the carrier's transit method but does not change the order processing period unless otherwise stated.

Tracking Information

When tracking is available, customers will receive shipping confirmation and tracking information after the order has been prepared for shipment.

Please allow time for the shipping carrier to scan and update tracking information after your shipping confirmation is received.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Essentially Yours is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.

Lost or Delayed Packages

If your tracking information indicates that your package is significantly delayed or appears to be lost in transit, please contact us so we can review the tracking information and assist with the next steps.

Once an order has been transferred to the shipping carrier, delivery delays are outside of our direct control. However, we will make reasonable efforts to assist customers with eligible carrier inquiries or claims.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors when appropriate, and with the shipping carrier.

Essentially Yours, is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided with the order. We will, however, provide reasonable assistance if information is needed for a carrier inquiry.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 calendar days of delivery.

Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable.

Damaged, defective, incorrect, and missing-item claims are handled in accordance with our Return & Refund Policy.

Warm Weather & Heat-Sensitive Products

Some Essentially Yours products, particularly whipped body products, may soften or melt when exposed to high temperatures during shipping.

Temperature changes during transit are outside of our control and may affect the texture or appearance of certain products without affecting their intended use. We take reasonable care when preparing and packaging heat-sensitive products, but we cannot guarantee that products will remain at a specific temperature while in the possession of the shipping carrier.

Shipping Questions

If you have questions about your shipment or need assistance with an order, please contact Essentially Yours using the contact information on our website and include your order number, if possible.